Privacy Statement

Privacy Statement

This privacy statement applies to the processing of personal data of users of the corporate website Just Eat Takeaway.com (“Website”). Unless otherwise stated, the data controller for processing of personal data is Takeaway.com Group B.V. (hereinafter referred to as ‘’JET’’).

At JET we are committed to building the world’s greatest food community, and that begins with protecting the privacy of everyone in our community. This means that we aim to protect the personal information of all visitors that make use of our services.

What personal data we process and why
Whenever you interact with JET via our services we collect and process your personal data. JET may process your personal data for the following purposes:

  1. Newsroom

When you get in touch with one of our contacts published on the contact page of the Newsroom, we will use the personal data you provide to us for the purposes of answering your questions or requests. Depending on the circumstance, we may rely on your consent or the fact that the processing is necessary to comply with law. 

In case we rely on consent you may withdraw your consent by reaching out to us via our privacy form . The following personal data may be processed

  • Name
  • Contact information
  • Any other personal data that you will provide us with and/or we need obtain under applicable laws 
  1. Financial calendar

When you sign up to receive email reminders for future events via our Financial calendar we will process personal data to provide you these reminders. The legal basis for this processing is your consent, you may withdraw your consent via the unsubscribe link which is published on the sign up page or via the reminders you receive via email. The following personal data may be processed

  • Email address
  1. Cookies & Similar Technologies

JET uses cookies or similar technologies for functional, analytical, and marketing purposes. Data processed for cookie purposes defer per purpose (functional, analytical or marketing) and depend on the preferences set by you. 

Please refer to our Cookie Statement for further information about our use of cookies and to set your preferences. Please note that disabling cookies may deny you the ability to use some of the services and/or features on the website or impair your user experience.

  1. Analytics

JET uses your personal data to be able to meet our reporting obligations towards advertisers and to be able to improve our website and our range of products and services. The legal basis for this processing operation is that it is needed in pursuing a legitimate interest of JET (analysis & reporting) as defined in the GDPR. We will always make sure the reports do not contain any personal data so that the information cannot be traced back to you. 

Additional purposes
We will only use your personal data for the purposes described above. If we want to use the data for a different purpose, we will take appropriate measures to inform you, consistent with the significance of the changes we make. Where required by applicable data protection law, we will obtain your consent.

Age
Our services are not intended for persons defined as underage by applicable local laws, nor do we intend to collect personal data of visitors who are under the defined legal age. However, we are unable to verify visitors’ ages. We therefore advise parents and/or legal guardians to monitor their children's online activities, to prevent their personal data being collected without parental consent. If you feel that we have collected personal data of a minor without consent, please contact us via our privacy form .

How long we store personal data for
JET, as a globally operating company, has to take into account various local data retention requirements. We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, tax, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we take into account the following criteria:

(i)  the period required to serve the respective business purpose;

(ii) to the extent reasonably necessary to comply with an applicable legal requirement; or

(iii) as advisable in light of an applicable statute of limitations.

In the event the data falls into more than one retention terms category, the category with the longer retention requirement shall prevail, other requirements (such as access, security etc.) notwithstanding.

In some circumstances we may anonymise your personal data so that it can no longer be associated with you, in which case we may use such information without further notice to you. If you have any questions on the way we retain your personal data you can contact us via our privacy form .

Sharing with others
JET may work with other companies within the JET group and other third parties in order to carry out the processing described above and/or to comply with legal obligations. 

These group companies and third parties will process your personal data on behalf of us as data processors or as autonomous data controllers (or in a position as so defined or referred under applicable data protection law including concepts as the equivalent of controller or processor), and have access to your personal data for the purposes described in this privacy statement. We require group companies and third parties to protect your personal data in accordance with the standards set out in this privacy statement and we take appropriate measures pursuant to the applicable data protection law to guarantee the same level of protection and confidentiality. 

We will also share your data with other third party data controllers where appropriate or required by applicable law or regulation (including a court order or legal authority request) or where we believe disclosure is necessary to comply with legal obligations, to exercise, establish or defend legal rights or to protect the vital interests of any person. Such third party controllers may include law enforcement agencies.

We may also disclose your data to any company or prospective buyer of all or substantially all of our assets in connection with any sale or transfer of those assets.

Your personal data may be shared with the following parties:

  • JET’s affiliates, subsidiaries and/or group companies of JET
  • Software providers
  • Third parties who undertake various activities to promote, market or support our services
  • Implementation partners
  • Payment and card service providers
  • Customer satisfaction survey firms and/or market research companies
  • Professional consultants
  • Law enforcement, regulatory bodies and/or government agencies
  • Prospective buyers
  • Any other third party provided that you have given your consent to the disclosure

Third-party websites
Our website may include links to third-party websites. When accessing such third-party websites, bear in mind that each of these websites has its own privacy statement. Although JET takes great care in selecting websites to link to, we cannot take responsibility for the way in which they handle your personal data.

Where your data gets sent
JET operates, and processes personal data globally. This may result in processing of your personal data in countries, including the United States, whose data protection laws may differ from those where you live.

JET operates, and processes personal data globally. This may result in processing of your personal data in countries, including the United States, whose data protection laws may differ from those where you live.

If you are in the European Economic Area (EEA), Switzerland, Israel, Australia and Canada and the UK, please be aware that we may process and/or transfer your personal data outside of these aforementioned countries.This may include transferring personal data to or accessing it from other jurisdictions, including jurisdictions that may not provide a level of protection equivalent to the your local- and/or data protection laws (“Non-Adequate Country”). You may see the list of Adequate Countries here as adopted by the European Commission. 

When we transfer personal data outside the countries listed here EEA, Switzerland, Israel, Australia, and Canada and the UK we adhere to applicable and appropriate safeguards and transfer mechanisms, to ensure safe transfer of your personal data. We provide appropriate and adequate protection for the transfers of personal data to countries outside of the aforementioned countries through a series of agreements with our service providers based on Standard Contractual Clauses adopted by the European Commission (and their approved equivalents for the UK and Switzerland ), and the EU-U.S. Data Privacy Framework (“ EU-U.S. DPF ”), the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. Data Privacy Framework (“ Swiss-U.S. DPF ”), as set forth by the U.S. Department of Commerce. You may request a copy of the contractual clauses applicable to transfer of your personal data depending on which country your personal data may be transferred to.

In addition to appropriate contractual safeguards we adopt following organisational and technical measures for protection of your personal data during its transfer outside of the aforementioned countries including:

  • securing personal data when in transit, including through encryption, and at rest;
  • mandating training regarding privacy and data security at JET;
  • implementing internal policies and procedures to limit access to, and use of personal data; and
  • limiting unauthorised  access to your personal data, except where required by applicable law or you have consented to the access. 

 

You may contact us via our privacy form or the contact details set out below if you need more information on cross border data transfers, or to request copies of applicable contractual safeguards.


Your privacy rights

How to exercise of privacy rights or complaints
If you have any questions about your privacy rights or you wish to exercise the abovementioned rights you may contact us via our privacy form or the contact details set out below.

We will do our best to address your request in time and free of charge, except where it would require an excessive and disproportionate effort. In certain cases, we may ask you to verify your identity before we can act on your request.

Regarding requests related to processing or sharing of personal data related to JET for Business, please contact the employer that grants you the JET for Business allowance (which might be your employer, business partner etc.). This is required because JET and the person that grants you the allowance have a separate responsibility with respect to the processing and protection of your personal data.

We inform you that, with regard to your personal data, you can exercise the rights provided for by, and pursuant to applicable data protection laws, which may include:

Right of access

You have the right to access and be informed about your personal data processed by us. You can request a copy of your personal data by contacting us.

Right to withdraw consent

In case the processing is based on a consent you may withdraw your consent at any time free of charge. Withdrawing a consent may lead to fewer possibilities to use our services. The withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal.

Right to rectify

You have the right to have incorrect or incomplete personal data we have stored about you corrected or completed by contacting us. You can correct or update some of your personal data through your customer account.

Right to erasure

You may also ask us to delete your personal data from our systems. We will comply with such a request unless we have another legal ground to not delete the data in terms of applicable laws.

Right to object

You may have the right to object to certain use of your personal data if such data is processed for other purposes than necessary for the purposes set out in this Statement or for compliance with a legal obligation. If you object to the further processing of your personal data, this may lead to fewer possibilities to use our services.

Right to restriction of processing

You may request us to restrict processing of personal data for example when your data erasure, rectification or objection requests are pending and/or when we do not have other legal grounds to process your data. This may however lead to fewer possibilities to use our services.

Right to data portability

You have the right to receive your personal data processed in accordance with this Statement in a machine-readable format, so that you can store this data in a database of yours or of a third party.

Right to lodge a complaint 

You have the right to lodge a complaint with the relevant supervisory authority if you consider that processing of your personal data is infringed.

Security
JET takes personal data protection very seriously and we therefore take appropriate measures to protect your personal data against misuse, loss, unauthorised access, unwanted disclosure, and unauthorised alteration. 

Within JET we limit the access to your data as much as possible and only provide our employees access to your data on a “need-to-know” basis. 

If you feel that your personal data are not adequately protected or there are indications of misuse, please contact us on privacy form .

 

How to contact us
If you have any questions or concerns about this privacy statement and/or our privacy practices and processing activities, please contact  us via our privacy form

Just Eat Takeaway.com Data Protection Officer - Takeaway.com Group B.V.

Piet Heinkade 61
1019 GM Amsterdam
Netherlands

Updates to this privacy Statement
We may update this privacy statement from time to time in response to changing legal, technical or business developments. When we update our privacy statement, we will take appropriate measures to inform you, consistent with the significance of the changes we make. Where required by applicable data protection law, we will obtain your consent to any material changes to this privacy statement.

We encourage you to periodically review this statement for the latest information on our privacy practices.

To the extent we have local language versions, the English version of this Statement shall prevail in case of conflicts or discrepancies between the different language versions.

This privacy statement may be updated and was last updated on January 14, 2025.