Make Platform Work work for everyone
At Just Eat Takeaway.com, we envision a future in which every courier benefits from flexibility over when, where and how they work; transparent and timely earnings with meaningful protections and benefits; and an excellent courier experience powered by our technology, AI and first-class support.
We believe flexibility is only meaningful when paired with the right protections and benefits. Couriers should have the autonomy to work on their own terms, with full visibility into what they earn and how it is calculated. They also deserve a platform built around their needs: from an intuitive, reliable app to AI tools that help them optimise their earnings and work safely, backed by first-class support.
What makes our position unique is our operational experience: we are the only major platform in Europe to have operated across a wide range of working arrangements, simultaneously and at scale, in multiple countries. That gives us a grounded, honest perspective on what works, what doesn't, and what the industry needs to move forward — and is the foundation of an approach that is sustainable for couriers, partners, customers and our business.
We are setting an ambitious vision for platform work towards three pillars. This vision is the compass for how we build our products, how we show up for the people who make our platform run and how we engage with all our stakeholders. What's right for each market will depend on local regulation, courier preferences and the operational context.