This privacy statement applies to the processing of personal data of users of the corporate website Just Eat Takeaway.com. Unless otherwise stated, the data controller for processing these personal data is Takeaway.com Group B.V. (hereinafter referred to as ‘’JET’’).
At JET we are committed to building the world’s greatest food community, and that begins with protecting the privacy of everyone in our community. This means that we’ll protect the personal information of all visitors that make use of our Services.
What personal data we process and why
Whenever you interact with JET via our Services we collect and process your personal data. JET may process your personal data for the following purposes.
When you get in touch with one of our contacts published on the contact page of the Newsroom, we will use the personal data you provide to answer your questions. The legal basis for this processing of personal is your consent, you may withdraw your consent by reaching out [email protected]justeattakeaway.com. The following personal data may be processed
Organization/company + Job Title
2. Financial calendar
When you sign up to receive email reminders for future events via our Financial calendar we will process personal data to provide you these reminders. The legal basis for this processing is your consent, you may withdraw your consent via the unsubscribe link which is published on the sign up page or via the reminders you receive via email. The following personal data may be processed
JET uses your personal data to be able to meet our reporting obligations towards advertisers and to be able to improve our website and our range of products and services. The legal basis for this processing operation is that it is needed in pursuing a legitimate interest of JET (analysis & reporting) as defined in the GDPR. We will always make sure the reports do not contain any personal data so that the information cannot be traced back to you.
We will only use your personal data for the purposes described above. If we want to use the data for a different purpose, we will take appropriate measures to inform you, consistent with the significance of the changes we make. Where required by applicable data protection law, we will obtain your consent.
Our website is neither intended for persons aged under 16, and nor do we intend to collect personal data of website visitors who are aged under 16. However, we are unable to verify visitors’ age. We therefore advise parents to monitor their children’s online activities, to prevent their personal data being collected without parental consent. If you feel that we have collected personal data of a minor without consent, please contact us via our [email protected]justeattakeaway.com. We will then proceed to erase this data.
How long we store personal data for
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, tax, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
In some circumstances we may anonymise your personal data so that it can no longer be associated with you, in which case we may use such information without further notice to you.
If you have any questions on the way we retain your personal data you can contact us via our [email protected]justeattakeaway.com.
Sharing with others
JET may work with other companies within the JET group and other third parties in order to carry out the processing described above and/or to comply with legal obligations.
These group companies and third parties will process your personal data on behalf of us (as data processors) or as autonomous data controllers, and have access to your personal data for the purposes described in this privacy notice. We require group companies and third parties to protect your personal data in accordance with the standards set out in this privacy notice and we take appropriate measures pursuant to the applicable data protection law to guarantee the same level of protection and confidentiality.
We will also share your data with other third party data controllers where appropriate or required by applicable law or regulation (including a court order) or where we believe disclosure is necessary to comply with legal obligations, to exercise, establish or defend legal rights or to protect the vital interests of any person. Such third party controllers may include law enforcement agencies.
We may also disclose your data to any company or prospective buyer of all or substantially all of our assets in connection with any sale or transfer of those assets.
Your personal data may be shared with the following parties:
JET’s affiliates, subsidiaries and/or group companies of JET
Payment and card service providers
Customer satisfaction survey firms
Law enforcement, regulatory bodies and/or government agencies
Any other third party provided that you have given your consent to the disclosure
Our website may include links to third-party websites. When accessing such third-party websites, bear in mind that each of these websites has its own privacy statement. Although JET takes great care in selecting websites to link to, we cannot take responsibility for the way in which they handle your personal data.
Where your data gets sent
We may transfer your personal data outside of the European Economic Area (EEA). This may include transferring it to or accessing it from other jurisdictions, including jurisdictions that may not provide a level of protection equivalent to the EU data protection laws. Where we transfer personal data outside the EEA we will take into account any applicable statutory obligations relevant to personal data transfers and, where there is no European Commission (EC) adequacy decision in place, we will rely on appropriate safeguards, including EC approved standard contractual clauses. We have implemented similar appropriate safeguards with our third party service providers and further data can be provided upon request.
Personal data rights, questions or complaints
We inform you that, with regard to the personal data, you can exercise the rights provided for by applicable data protection laws, which include: the right to request access to, rectification of, or erasure of personal data or restriction of processing, and to object to processing, the right to data portability, to withdraw your consent at any time (without prejudice to the lawfulness of the processing based on the consent given prior to the withdrawal) as well as to lodge a complaint with a supervisory authority.
To exercise your rights please contact us via our [email protected]justeattakeaway.com.
JET takes personal data protection very seriously and we therefore take appropriate measures to protect your personal data against misuse, loss, unauthorised access, unwanted disclosure, and unauthorised alteration. If you feel that your personal data are not adequately protected or there are indications of misuse, please contact us on: security-[email protected]takeaway.com.
Data Protection Authority
Besides the option of lodging a complaint with us, you have the right to lodge a complaint with the relevant supervisory authority for the protection of personal data. To do so, contact the supervisory authority directly.
How to contact us
If you have any questions or concerns about this Privacy Statement and/or our privacy practices, please contact our Data Protection Officer:
Just Eat Takeaway.com Data Protection Officer/Privacy Council — Takeaway.com Group B.V.
1011 DK Amsterdam
Updates to this privacy Statement
We may update this privacy Statement from time to time in response to changing legal, technical or business developments. When we update our privacy Statement, we will take appropriate measures to inform you, consistent with the significance of the changes we make. Where required by applicable data protection law, we will obtain your consent to any material changes to this privacy Statement.
We encourage you to periodically review this Statement for the latest information on our privacy practices.
This privacy statement may be updated and was last updated on 21.10.2021