Responsible Business

Strate­gic respon­si­ble busi­ness framework

We have grouped our impact areas into three key pil­lars: Plan­et, Food, and Peo­ple and Soci­ety, and devel­oped a clear frame­work for mea­sur­able action under each. Our Respon­si­ble Busi­ness and Sus­tain­abil­i­ty Frame­work address­es both the impact of our direct oper­a­tions, as well as our ambi­tion to influ­ence our wider mar­ket­place towards pos­i­tive change.

Our impact framework:

Key areas of focus

We have select­ed our pri­or­i­ty areas based on where we have the most sig­nif­i­cant impact and the biggest oppor­tu­ni­ty and scale to act: 

• Plan­et: We are com­mit­ted to reduc­ing the car­bon foot­print of our direct oper­a­tions, as well as col­lab­o­rat­ing to reduce emis­sions, sin­­gle-use pack­ag­ing and waste across our broad­er marketplace.

• Food: We aim to respond to chang­ing diets and pref­er­ences by offer­ing the broad­est pos­si­ble choice and pro­vid­ing clear and trans­par­ent infor­ma­tion for con­sumers. And we will con­tin­ue to under­stand and tack­le the caus­es of food waste among our con­sumers and restau­rant partners.

• Peo­ple & Soci­ety: We’re work­ing hard to cre­ate reward­ing employ­ment oppor­tu­ni­ties with­in a fair and inclu­sive work­place. We will con­tin­ue to grow our Scoober mod­el. And we will sup­port the local com­mu­ni­ties in which we operate.

We’ve got an appetite to deliv­er change

This doc­u­ment marks the begin­ning of a jour­ney by map­ping out our impact for the first time, and set­ting out our Respon­si­ble Busi­ness and Sus­tain­abil­i­ty approach. Through this update we present our frame­work to address both the impacts of our direct oper­a­tions, as well as our ambi­tion to influ­ence our broad­er val­ue chain towards pos­i­tive change; for the Plan­et, for Food, and for Peo­ple and Society.