An update on our Food Safety Programme for restaurants

Just Eat has invested over £1m in further measures to drive up standards across the restaurant community and help our partners achieve the best food hygiene ratings possible

By Graham Corfield, UK Managing Director

Earlier this year, we announced that we would be investing over £1m in further measures to drive up standards across the restaurant community and help our partners achieve the best food hygiene ratings possible. We are using that investment to fund any restaurant on our platform with a food hygiene rating of 2 or lower to participate in an improvement programme – which we are running in partnership with leading global food safety consultants NSF – in a bid to improve their practices.

So far, more than 100 restaurants are participating in the programme. As well as one-to-one restaurant visits from food safety experts they have been given access to detailed actions plans and resources and guidance on how to request a re-inspection from their local authority.

For those that were unable to improve their ratings, we have taken immediate action, removing all zero-rated restaurants from our platform as of today. We have also already introduced a minimum standard of FHRS rating of 3 or awaiting inspection for all new restaurant sign-ups. We believe this sends a clear message that access to our platform, and the business-boosting benefits it provides, is now contingent on restaurants taking the appropriate steps to safeguard customers. Our ultimate goal is to raise food hygiene and safety standards across the entire takeaway sector.

Of course, when it comes to food safety there is always more we can do. Our product team is finalising the changes to our tech as we ready ourselves to display restaurants’ food hygiene ratings and the date of the last inspection directly in our app and on our website for all of the 30,000 restaurants we work with in the UK. The feature is already live in Northern Ireland and is helping customers make informed choices before ordering.

Small independent restaurants are the backbone of Just Eat’s business. We know that running these takeaways is not without its challenges and food safety is a vital area that restaurants need to get right. That’s why we’re proud that our ongoing investment in the restaurants we work with will allow our customers to access brilliant food safely and help the takeaway sector continue to improve and meet customers’ high expectations.