Supporting our community through Covid-19

Andrew Kenny, UK Managing Director, Just Eat

The Covid-19 pandemic has made life extremely challenging for everyone. People are relying on services like ours to ensure they can get food delivered to their door safely. At Just Eat, we have a crucial role to play, taking pressure off supermarkets and supporting small businesses through this crisis.

I’ve been inspired by the kindness and resilience of our restaurant partners and our customers in these unprecedented times. The team at Divitos Chip Shop in South Lanarkshire has been feeding staff at local hospitals for example, Lime Pickle in Birmingham have been providing NHS workers in their local area with free meals, and despite closing all eight of their restaurants, Monterey Jack’s in Glasgow set up a voluntary scheme providing free food and drinks to vulnerable people in the community. It is inspiring to see so many going above and beyond during this time of crisis.

At Just Eat, we’ve made it our priority to be the best partner we can be to the restaurants on our platform, our couriers, our people, and of course our customers.

Many restaurants are struggling: some have closed completely, while others are battling to stay open for delivery safely with a skeleton staff. Our restaurant partners are the beating heart of our business - and we will continue to stand by them as this crisis passes.

Supporting our Restaurant Partners and couriers

When lockdown measures were first implemented, we moved quickly to step in and support our restaurant partners. So far, we’ve given over £11 million worth of support to the many thousands of independent restaurants we work with across the UK.

But we also recognise that the impact of COVID-19 will continue for some time, and that’s why we’ve rolled out further measures to support them over the coming months. Cash flow is a critical issue for businesses as they battle to remain open, so we’ve moved to a twice weekly payment schedule. And by introducing a fast track account registration for Booker and Makro, our restaurant partners can earn cashback on their purchases from these websites, as well as their shopping at Tesco.

We are also providing free tamper-proof stickers to seal meals, and have launched a free food safety and health helpline with leading food safety experts NSF where our restaurant partners can receive advice relating to food safety and hygiene matters.

To support the self-employed independent couriers we engage during this time, we have introduced a 14 day relief payment for those that are self-isolating.

Saying "thank you" to NHS staff and other frontline workers

Through our 25% discount for NHS and Northern Ireland’s HSCNI staff, we’ve delivered two million meals to healthcare workers and their families, helping them save a collective £3.3 million.

We launched our four-week Super Hero Sunday campaign, which sees us donate 20% from every order from selected restaurants to charities supporting key workers. This doesn’t just mean the NHS - we also want to show our appreciation to the 1.5 million care workers across the UK, as well as other key workers across a wide range of sectors including child care, emergency services, food banks and farming.

Delivering to the vulnerable and isolated

We know that low-income families, people affected by homelessness and those experiencing physical and mental health problems may be especially impacted at this time.

That’s why we’re working with our longstanding charity partner FoodCycle, alongside our delivery partner Stuart, to deliver free food parcels to those who are vulnerable or have been isolated as a result of coronavirus.

While we are facing more testing weeks and months to come, we will continue to adapt as a business to do all we can to serve our community. I’d like to take this opportunity to thank everyone involved in this process - from restaurant partners serving their communities and the couriers who deliver meals to the most vulnerable, to the Just Eat employees working overtime to ensure the smooth running of our network.

As the many individual acts of kindness and generosity across the world have already shown, we will get through this if we continue to work together.